BOLTRIS XELMO LLC is dedicated to ensuring that your orders are processed and shipped efficiently. Please review the following shipping policies for more details on our process.
1. Order Processing
- Processing Time: All orders are processed within 1-3 business days. Orders placed on weekends or public holidays will be processed on the next available business day.
- Order Confirmation: Upon placing your order, you will receive an order confirmation email. Once your order is processed and shipped, we will send a shipping confirmation with tracking information.
2. Shipping Rates and Methods
We offer the following shipping options:
- Standard Shipping: Delivery within 5-8 business days. Standard shipping is free for orders over $75.
- Expedited Shipping: Expedited shipping is available for a flat rate of $9.99 with delivery within 2-4 business days.
- International Shipping: We offer shipping to select international destinations. International shipping rates vary based on the country and will be displayed at checkout.
3. Shipping Costs
- Orders under $75 will incur a $4.99 standard shipping fee within the United States.
- Free shipping for all domestic orders over $75.
- Expedited shipping options are available for an additional $9.99.
4. Delivery Times
- Standard Shipping: Expected delivery within 5-8 business days.
- Expedited Shipping: Expected delivery within 2-4 business days.
- International Shipping: International orders are typically delivered within 10-15 business days, depending on customs processing times in the destination country.
Delivery times are estimates and may vary due to factors beyond our control, such as shipping carrier delays.
5. Tracking Your Order
Once your order is shipped, you will receive an email with tracking information. You can track your package using the provided tracking number via the shipping carrier’s website. Please allow up to 48 hours for tracking information to update.
6. Shipping Restrictions
- P.O. Boxes: We currently do not ship to P.O. boxes. Please provide a physical address for shipping.
- International Duties and Taxes: For international orders, any customs fees, duties, or taxes are the responsibility of the customer and are not included in the shipping cost.
7. Lost or Delayed Shipments
In the event of delayed or lost shipments, please contact us at [email protected], and we will assist in resolving the issue with the shipping carrier.
8. Incorrect Shipping Information
Please verify your shipping address at checkout. BOLTRIS XELMO LLC is not responsible for packages shipped to incorrect or outdated addresses provided by customers. If you notice an error in your address, contact us immediately to correct it before shipping.